Case 04 / 06 Public guidance website

Making complex guidance easier to find and use

A public website that organised a large body of guidance around the questions people came to answer.

Challenge

A large body of guidance had to serve several audiences. Presented as a static library, useful information was difficult to find and connect.

Worked with stakeholders to identify who used the guidance, what they came to answer, and which routes through the material mattered most.

The website structure, user journeys, wireframes, search, case routes, and supporting resources for one public destination.

The material became one organised public website with clearer routes to the guidance each audience needed.