Case 01 Post-programme support
Keeping learning active after launch
A practical plan for practice, manager support, communication, and measurement after the formal programme ended.
Challenge
The formal programme ended at launch. After that, there was no shared plan for continued practice, manager follow-up, or seeing whether people were using the learning.
Response
Mapped what should happen after launch: when people would practise, what managers would reinforce, what reminders were needed, and what the team needed to measure.
Built
A post-launch plan covering practice activities, manager support, communications, dashboards, measures, and small pilots.
Result
The team had a practical way to continue the programme after launch and a clear set of measures for deciding what to improve.
My role
I led the stakeholder interviews, reviewed the technical setup, and mapped the needs of each audience. I then defined the measures, the information the dashboards should show, and what the first pilots needed to test.